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PAYMENT & FAQs

⇨How do I wash such delicate piece?

These tunics may look delicate but they're not, specially the ones that are cotton blends, you only need to hand-wash or put the garment inside a "washing machine bag for delicates" when you prefer to machine wash.


You can hang cotton blends while wet but NOT the 100% cotton tunics (descriptions have this information), these should preferably be dried flat to avoid the shredded detail to stretch too much.



⇨Will it fit me?

Contact Rouge et Noir to find the right size for you ;)


⇨Where's the store located?

Mexico. Rouge et Noir uses MEXICAN manufactured tees and dyes of HIGH quality.


⇨The item I purchased doesn't fit, can I get an exchange? // I don't want the item I purchased anymore.

NO REFUNDS NOR RETURNS ACCEPTED
[this measure has been taken to keep every item UNUSED,for hygiene and long periods of time consumed during airpost-exchanges]

If you have any doubt you can contact ROUGE ET NOIR before any purchase , YOU WILL GET AN ANSWER ASAP.

Once you've placed a CUSTOM MADE/MADE TO ORDER item, it CAN'T be canceled after the item is ready (read question about canceling transaction for more information).
Please consider the material,work and time that has been invested on each product,specially on custom made orders.
In case you are not satisfied with the custom made result (if it's a new idea:color or design you will receive pictures before the shipment is made)it can be exchanged for any other already made item available on the website.

Thank you for understanding.



⇨Sizing:

It's really important that you are aware of the size you're purchasing,if you have doubts about the fitting,contact ROUGE ET NOIR before you pay, questions are answered ASAP.


⇨Can I cancel my order?

If the item is done already you can cancel the transaction but there will be a penalization fee of 30% of the total of the price to compensate the time invested on the garment. Remember most are made to order items, they are not made in large quantities and only ONE person is involved in the making process, it's time consuming and an enjoyed but also tiring task.

⇨Why is my order taking so long?

MOST ITEMS ARE MADE TO ORDER AND CAN TAKE UP TO 15 days TO BE READY TO SHIP.

Also please take into consideration all the information provided on the SHIPPING/DELIVERY section.
Please read carefully to avoid any misunderstanding. If you think you need to open a case to feel more secure about your purchase, feel free to but PLEASE let ROUGE ET NOIR know in advance.


**If you have ANY query feel free to ask.Use the contact option for this matter.**